Responsibilities

• The Director of Communications will lead the Marketing Production function for the ambitious and nimble Creative Studio. Oversee end-to-end production and project management across a diversity of projects including multi-channel campaigns, digital experiences, design systems, brand identity, content, and patient-facing communications.
• Manage and mentor a team of producers with specialized skill sets (campaign, digital, content, experiential, design), cultivating a culture of craft, inclusivity, and continuous improvement.
• Own and refine the studio’s project operating model—from intake and briefing through ideation, production, QA, delivery, and measurement—to ensure speed, quality, and efficiency in a complex healthcare environment.
• Partner closely with Creative, Strategy, Marketing, and cross-functional leaders to align production plans with brand strategy, performance goals, compliance requirements, and the needs of the communities we serve.
• Build, implement, and continuously optimize standardized processes, toolkits, and governance across project intake, scoping, resourcing, approvals, versioning, and delivery across creative projects.
• Lead resource management across internal and external talent: forecast demand, plan resources, manage capacity and utilization, and make data-informed tradeoffs to meet timelines and quality standards.
• Own the Creative Studio budget and financial operations: annual planning, project-level budgeting, cost controls, vendor negotiations, reconciliations, and reporting on budget health and ROI.
• Establish a best-in-class vendor ecosystem—production companies, post houses, developers, UX research partners, photographers/filmmakers, and specialty shops—managing SOWs, SLAs, performance, and preferred partner rosters.
• Drive operational visibility and accountability: establish dashboards for pipeline, timelines, risks, costs, and resource utilization; communicate status and tradeoffs to leadership with clarity and data.
• Coach and develop producers at all levels through clear role definitions, constructive feedback, and growth plans; hire and onboard new talent to elevate capabilities across the team.
• Pilot new tools and methodologies (e.g., agile/hybrid workflows, asset management, automation, gen-AI assistive tools where appropriate) that improve speed-to-market, quality, and cost efficiency.
• Act as a connective leader and problem-solver—removing roadblocks, resolving conflicts, and enabling bold, breakthrough creative work that delivers measurable impact for our health system and the communities we serve.

Benefits

• health care
• paid time off
• 403(B)