Responsibilities

• Implement and scale an end-to-end creative operations model with clear visibility into utilization, capacity, and velocity
• Establish and optimize tools, platforms, and workflows to improve efficiency and reduce bottlenecks
• Lead quarterly creative resourcing planning with senior leadership to align output with business priorities
• Develop data-driven reporting and visualization frameworks that clearly communicate team capacity, resource allocation, cost efficiency, and value creation to senior stakeholders
• Orchestrate internal and external creative resources, ensuring seamless workflows from intake to delivery
• Streamline complex processes to enable high-velocity, high-quality creative production
• Manage and optimize the brand OPEX budget to ensure effective allocation of resources
• Oversee external agency partnerships to deliver work on time and within budget
• Lead and develop a high-performing Creative Ops & Production team, driving prioritization and execution excellence

Requirements

• 10+ years of experience in creative operations, production, or similar within a fast-paced tech company and/or agency
• 7+ years of experience leading and managing high-performing teams
• Proven experience building and scaling creative operations processes (in-house or agency)
• Strong experience managing large production budgets and resource planning
• Demonstrated ability to drive operational rigor across creative workflows, tools, and systems
• Strong cross-functional leadership and communication skills, with the ability to influence stakeholders at all levels
• Excellent problem-solving skills, with the ability to break down complex challenges into actionable solutions

Benefits

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—plus snack boxes
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress