Director, Brand - CHANEL

New York City, NY (On-site)

$119K/yr – $198K/yrDirector/Executive5+ years expFull time

Posted 2 months ago

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Job Summary

Own in-store leadership and operations execution to drive store performance, customer experience, and team development across P&L, clienteling, and strategic localization of CHANEL programs.

  • Operations leadership: align store P&L, payroll, and expense with performance metrics and costs controls.
  • Customer-centric leadership: champion top customer strategies, coaching, and a culture of learning and development.
  • Strategic partnerships and execution: translate corporate CHANEL strategies into localized, results-driven store actions with partners across store, area, and central teams.

Job Description

Responsibilities

  • Deliver performance metrics to plan in store: Sales, Net Promoter Score, Loyalist, Client Sales.
  • Effectively partner with Operations leadership to manage store-controlled elements of profit and loss, including store payroll and non-payroll expense and shortage
  • Analyze data and ground intelligence to Identify and capitalize on key business opportunities.
  • Cultivate a customer centric team culture; be a vocal advocate for needed improvements to support the in-store customer experience
  • Actively model outstanding customer care; participate in and lead the execution of top customer strategies.
  • Execute CHANEL strategies with appropriate advocacy and localization for the store customer
  • Develop collaborative and results-producing relationships with store, trade area, and central business partners
  • Set clear expectations for leadership behavior and accountability for results; empower others to make decisions
  • Lead by example as an active coach, providing ongoing feedback and guidance. Develop a strong bench of managers for future leadership positions
  • Effectively communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities
Bloomingdale's logo

Bloomingdale's

3.3 Glassdoor

Bloomingdale’s is America’s only nationwide, full-line, upscale department store. A division of Macy’s Inc., it currently operates 32 Bloomingdale's stores, 21 Bloomingdale's The Outlet stores, and four Bloomie's stores in California, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington. In addition, Bloomingdale's has an international presence with a location in Dubai and Kuwait. We are currently looking for leaders who will help shape our future. At Bloomingdale’s, we seek talented creative people with a passion and entrepreneurial spirit who enjoy the fast paced, exciting world of retail. Having a strong interest in fashion as well as being a natural collaborator helps! In short, we want people with a desire to grow professionally as well as personally because at Bloomingdale’s we provide the tools for both.When you join the Bloomingdale’s family, you are now part of an organization deeply committed to giving back to the communities near and afar. Through strategic philanthropic marketing campaigns or local grass roots efforts, Bloomingdale’s is committed to making a difference.Although Bloomingdale’s is part of a Fortune 100 Corporation, we hold true to the family values of our founding brothers, Joseph and Lyman Bloomingdale. As large as we may become, we will remain intimate and operate Bloomingdale’s with the utmost integrity like a family run business.At Bloomingdale’s, we will always have passion for the business and compassion for each other.

New York, New York, USA
7.5K employees (1,121 in marketing)
50% recommend to a friend
62% CEO approval

Traffic Signals

Monthly Visitors
18.8M
Monthly Google Ads Budget
$1.8M
Traffic Source Mix
Search
28.3%
Direct
64.3%
Referral
4.7%
Social
1.3%
Paid
1.1%

Headcount Trend

Current headcount: ~7.5K

Marketing Team

Marketing Team Size
612 (8% of company)
Marketing Roles Posted (Last 30 Days)
13

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