Responsibilities

• Develop and execute comprehensive B2B communication strategies in alignment with marketing and go-to-market teams to strengthen relationships with restaurant customers, prospects, partners, and industry influencers.
• Lead external storytelling around product innovation, AI developments, and industry milestones to advocate for restaurant success and solidify global market presence.
• Own communications for global partnerships, integrations, and emerging business units, managing co-announcements and shared storylines with major technology platforms.
• Direct proactive and reactive media relations, overseeing inbound inquiries, crisis navigation, operational resiliency, and data policy defenses to protect and enhance corporate reputation.
• Manage the executive bench in partnership with brand communications by crafting talking points, speeches, bylines, and preparing leadership for high-profile industry appearances.
• Establish and enforce communications governance, including approval workflows, escalation paths, messaging guardrails, and KPI reporting tied directly to business outcomes.

Requirements

• 10+ years of experience in B2B public relations or corporate communications within the technology or hospitality sectors.
• Experience managing public relations and communications strategy on a global scale.
• Proven track record managing high-stakes issues, policy responses, and competitive positioning.
• Experience advising executive leadership on complex communications and reputational matters.
• Ability to work in a hybrid capacity from the New York City or Norwalk, CT office.

Preferred

• Experience managing co-marketing or joint-communication strategies with global technology platforms and enterprise partners.
• Demonstrated ability to utilize data insights and performance metrics to shape corporate messaging and inform strategic business decisions.
• Prior experience collaborating across brand, product, and legal teams within a global matrixed organization or parent company environment.
• Strong background in managing communication frameworks for emerging business units or rapidly scaling technology solutions.

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with building amenities