Responsibilities

• Manage the publishing of consultant bios and photographs via SharePoint and Sitecore.
• Build, update and maintain web pages (across all language versions) using our CMS, ensuring content is accurate, on-brand and optimized for performance.
• Support the publishing and maintenance of product and solution pages, coordinating with key stakeholders to ensure accuracy, consistency, and timely updates.
• Monitor site’s accessibility and quality assurance results and issues through Siteimprove and address items identified.
• Support the development and maintenance of event campaign pages, coordinating with key stakeholders to ensure accuracy, consistency, and timely updates.
• Own and manage relationship reassignments in CRM, including reassigning data when employees leave.
• Support day-to-day CRM administration, including user license set up, troubleshooting basic system issues, responding to user inquiries, and coordinating with CRM support as needed.
• Monitor CRM data quality issues and address as they arise.
• Document and report any bugs to the product manager.
• Manage and respond to inquiries and requests originating from internal and external sources to the MarCom team’s email box and provide concise, clear, and timely responses to clients, vendors, and colleagues across the globe.
• Maintain and create clear process documentation and identify repetitive or inefficient processes and suggest improvements or workflow modifications.
• Assist with email marketing efforts, including supporting email setup, quality assurance, and list creation.
• Take on additional MarTech projects and ad hoc requests as assigned.

Requirements

• The ideal candidate must have minimum of 5 years’ experience in a similar capacity.
• CMS experience, preferably with Sitecore
• Website Analytics experience with Siteimprove, SEMRush or other analytics and keyword tools.
• Must have familiarity with front-end website code and code libraries such as HTML, CSS.
• The ideal candidate must have experience with or interest in learning Microsoft Dynamics and ClickDimensions.
• The ideal candidate must have previous experience with Microsoft Office Suite.
• The ideal candidate must have previous experience with SharePoint.
• A proactive, solutions-oriented mindset and comfortable working in ambiguity
• Must have excellent written and verbal communication skills.
• Must have attention to detail and problem-solving skills.
• Must have knowledge of website accessibility standards.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – 11 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.