Responsibilities

• Social Media Account Manager leadership
• Directly manage the Social Media Account Managers and any assigned social support staff.
• Set clear weekly priorities, decision rights, service standards, and performance expectations for the group.
• Run manager one-on-ones, the weekly social-operations review, and concise daily check-ins when delivery risk requires them.
• Review manager scorecards, give direct feedback, document performance gaps, and follow through on improvement plans and personnel recommendations.
• Develop Account Managers who can own their portfolios without constant founder intervention.
• Portfolio allocation, capacity, and coverage
• Assign client portfolios to Account Managers based on workload, account risk, platform mix, and demonstrated ability.
• Maintain an accurate map of every client, account, primary owner, operator, backup, device, access dependency, and escalation path.
• Balance work before one manager becomes overloaded or another manager's absence creates a single point of failure.

Requirements

• Genuine day-to-day use of Claude, ChatGPT, or a comparable AI assistant for analysis, planning, documentation, communication, or operational workflows.
• Willingness to use Claude in Ace's operating workflows and verify its output.
• Strong Google Workspace ability, including practical Sheets analysis, filtering, lookups, shared Drive organization, Gmail, and Calendar.
• Comfort working from dashboards and reports while checking important claims against the underlying account or workflow.
• Ability to learn the Ace portal, account-ownership model, platform cadence, and account-health procedures quickly.
• At least two years leading a small team day to day, with direct accountability for managers, senior operators, or client-service owners.
• A record of improving an underperforming team through clear standards, coaching, follow-through, and timely personnel recommendations.
• Strong workload-allocation and coverage judgment across multiple clients, locations, accounts, or workstreams.
• Enough social-media and digital-operations fluency to challenge an Account Manager's plan, investigate a miss, and recognize weak execution.
• Visible, approachable leadership. You engage with the room, recognize wins, surface problems early, and have direct conversations when standards are not met.

Preferred

• Agency, portfolio, multi-location, hospitality, retail, fitness, creator, e-commerce, or another high-volume service-operation background.
• Experience with social analytics, account access and recovery, content operations, workforce planning, or vendor management.
• Familiarity with automation, APIs, Google Apps Script, Zapier, Make, or similar tools. You do not need to build the systems yourself.

Benefits

• Ace offers eligible full-time employees health, dental, vision, and life insurance, plus a 401(k) with employer match, subject to active plan rules.