Responsibilities

• Review completed client campaigns — landing pages, ad copy, and email sequences — against a defined quality checklist before delivery
• Identify copy that is generic, off-message, or misaligned with the client's offer and flag it for correction
• Manage client onboarding: follow up on intake forms, coordinate asset collection (images, video), and keep delivery on schedule
• Handle all client communication via email — onboarding, delivery, revision management, and general support queries
• Process client revision requests: collect consolidated feedback, coordinate updates, review the corrected output, and confirm it's ready to re-deliver
• Assist clients with platform setup — walking them through adding us as a user on their ad account, email platform, and analytics tools using our step-by-step guides
• Maintain the client tracker: status, outstanding items, revision rounds used, and delivery dates
• Escalate anything outside your scope — technical issues, billing questions, or unusual requests — promptly and clearly

Requirements

• A genuine eye for marketing copy — you can tell the difference between a headline that works and one that says nothing
• Strong written communication skills — clear, direct, and professional
• Highly organised, with the ability to manage multiple active clients simultaneously without dropping anything
• Comfortable following a detailed checklist and process precisely, every time
• Reliable and responsive — client emails are answered within one business day

Nice To Have

• Experience in a marketing, content, or client-facing coordination role
• Familiarity with email marketing platforms (Mailchimp, Klaviyo, ActiveCampaign, or similar)
• Familiarity with Meta Ads Manager or Google Ads (not required — we provide guides)
• Experience reviewing or editing marketing copy, landing pages, or ad creative

Benefits

• Fully remote — work from anywhere
• Flexible hours within a part-time schedule (~15–20 hrs/week)
• Structured onboarding and full training on our process, tools, and quality standards
• A defined checklist and email templates so you’re never guessing what to do
• Clear escalation paths — you’ll never be left handling something you shouldn’t be handling alone
• Room to grow as the team grows