Responsibilities

• Run monthly and bi-weekly client meetings: build the presentation, QA it, walk the client through what happened, what we think, and what we're doing next
• Send the follow-ups that keep everything moving: action items with due dates for our team, clear debriefs for the client
• Keep Teamwork (our project management tool) organized so every team member knows what's due, what's blocked, and what the client said
• Run onboarding for new clients: kickoff calls, learning their brand and goals, and untangling the access maze (Meta, Google Analytics, Google Ads, DNS)
• Chase what's needed, kindly and repeatedly. Clients are busy running their businesses. Our team is heads-down in the work. You're the one who keeps both sides on track, and you don't get tired of reminding people.

Requirements

• You’ve juggled multiple clients or projects at once and nothing slipped
• You can read marketing results and explain them in plain English, without hiding behind jargon
• You’re organized to a fault and you like being the driver
• You’re comfortable holding clients accountable for what they owe: assets, approvals, decisions
• You’re honest with the numbers, including the bad months
• You’re excited to work AI-first. Our processes are built around it, and you’ll use it daily.
• The pace here is fast but not hectic. Our systems work, so we move quickly without the daily fire drills.