Responsibilities

• Social Media Strategy, Publishing & Community Management
• Build and manage an editorial calendar; write, design, schedule, and publish platform-appropriate content across the Bank’s approved social channels.
• Adapt copy, creative, calls to action, dimensions, captions, hashtags, and publishing cadence to the audience and purpose of each platform.
• Monitor comments, messages, mentions, reviews, trends, and emerging issues; respond or escalate according to approved service, privacy, reputation, and compliance procedures.
• Coordinate content capture at branches, community events, sponsorships, employee activities, and other Bank initiatives; obtain required approvals and releases.
• Maintain an organized library of approved social content, templates, source files, releases, and publishing records.
• Video, Photography & Multimedia Production
• Plan, script, storyboard, capture, and edit short-form videos for organic social media, paid advertising, recruiting, financial education, product awareness, community outreach, and internal communications.
• Produce platform-ready versions with appropriate pacing, aspect ratios, captions, audio, branding, thumbnails, and accessibility considerations.
• Coordinate employees, customers, locations, props, schedules, and releases for photo and video shoots; maintain basic production equipment and file-management practices.

Requirements

• Bachelor’s degree in marketing, communications, graphic design, digital media, journalism, or a related field; or an equivalent combination of education, portfolio quality, and relevant experience.
• Two or more years of relevant experience producing content for a business, agency, nonprofit, or other organization. A strong internship plus a demonstrated portfolio may satisfy part of the experience requirement for an early-career candidate.
• Portfolio demonstrating social media content, graphic design, and short-form video production.
• Hands-on experience managing business social media accounts, including use of publishing, scheduling, community-management, and analytics tools.
• Working proficiency with design and video-editing platforms such as Adobe Creative Cloud, Canva, Adobe Premiere Pro, CapCut or comparable tools.
• Ability to occasionally travel locally and work outside normal business hours for events or time-sensitive content, as required.
• This position is remote.
• Occasional travel may be required for in-person training or meetings.

Preferred

• Experience in banking, financial services, insurance, healthcare, government, or another regulated industry.
• Experience using approved generative-AI tools to support content development and workflow efficiency.