Responsibilities

• Build and nurture strong relationships with clients, becoming their go-to expert for our digital products and services.
• Develop a comprehensive understanding of our digital advertising products and services, tailoring your recommendations to meet clients specific needs.
• Identify golden opportunities for upselling and cross-selling, driving revenue growth.
• Collaborate with clients to develop forward-thinking strategies that deliver lasting value. Guide them on how to leverage our products to achieve their business goals.
• Be the voice of the client within the company. Champion their needs, offer feedback, and ensure they’re getting the most from our products and services.
• Design and implement strategies that keep clients loyal and happy. Monitor customer health metrics, and take proactive steps to ensure long-term partnerships and prevent churn.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency.
• Excellent communication and interpersonal skills with the ability to communicate effectively with clients.
• Analytical mindset with the ability to interpret data and make data-driven recommendations.
• Exceptional organizational and time-management skills.

Preferred

• A deep understanding of digital marketing principles, industry trends, and best practices.
• Demonstrated ability to achieve sales targets, drive renewals, and identify upsell opportunities.
• Familiarity with digital marketing reporting tools and experience conducting reporting calls.