Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Working knowledge of Microsoft products including Excel. Knowledge of Adobe Acrobat is also preferred.
• Build email campaigns in the Email Service Provider (HubSpot, Optx, or Ipost). Including template setup, content population, and link configuration.
• Perform pre-send reviews of all emails including checking the art, proofing the data, verifying links, getting approvals on all aspects of any email prior to sending.
• Conduct sends and provides reporting on an ongoing basis to departments who are requesting information to be deployed via eblast.
• Creates and maintains direct offer calendars where new jobs can be added as needed to make sure all necessary items are there prior to the date of deployment.
• Proofs direct offers in all forms including direct offer lists, variable data proofs, artwork, etc. to help maintain offer accuracy and appropriate communication with our guests
• Works with internal departments to assist them with messages sent via email and direct mail.
• Pulls, proofs, updates, finalizes direct offer data lists for final deployment of offers/messages.
• Works with external vendors to complete tasks related to Database Marketing including but not limited to printers, email service providers, agencies, etc.

Requirements

• High school diploma or (GED).
• Minimum two (2) years of experience in related field or combination of experience and education..
• Intermediate knowledge of Excel and Microsoft Office products.
• Knowledge of Adobe Acrobat preferred.
• Experience with CRM systems or Casino Player Tracking systems preferred.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.