Responsibilities

• Developing trusted analytics by partnering with Zoom's Sales, Customer Success, Finance, and Product stakeholders across the full Lead-to-Quote-to-Cash journey.
• Building scalable dashboards, analytical models, define actions that improve business visibility and decision-making.
• Analyzing customer, revenue, and product data to identify trends, risks, and opportunities for growth for pre-sales, sales cycles, renewals, support and customer success motions.
• Translating analytical findings into compelling data stories that drive Executive Insights, Quarter / Monthly Business Reviews, and Cross-Functional decision-making.
• Partnering with data engineering teams to validate data quality, resolve issues, and improve trusted reporting.
• Supporting analytics adoption by defining success metrics, measuring ROI, and enabling self-service reporting.

Requirements

• Demonstrate 5+ years of experience delivering business analytics, with at least 2 years in a GTM, Revenue Operations, or Product analytics capacity.
• Apply advanced SQL skills to analyze large datasets in cloud-based data platforms.
• Build analytical models, dashboards and reports using modern business intelligence and data visualization tools.
• Use Python or R to prepare, analyze, and interpret data.
• Apply knowledge of SaaS and Consumption based business metrics, customer lifecycle analysis, forecasting, and performance measurement.
• Collaborate effectively with cross-functional partners to deliver trusted analytics solutions.
• Communicate technical findings clearly to technical and non-technical audiences.
• Leverage AI-assisted analytics or productivity tools to improve analytical workflows.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.