Customer Service Representative - Entry Level

Richmond, VA (On-site)

Salary Not AvailableIntern/New GradFull time

Posted 4 months ago

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Job Summary

Brand ambassadors will represent client brands at live events, engage attendees, share product information, and support event operations. The role requires strong communication, comfort in busy environments, and teamwork with event staff. Preferred candidates bring customer engagement, brand representation, and adaptability to fast-paced settings.

Job Description

Responsibilities

  • Act as a representative for client brands during live marketing events, retail promotions, community outreach programs, and pop-up activations.
  • Interact with event attendees in a friendly and engaging way to create memorable brand experiences.
  • Share product information, perform demonstrations when appropriate, and distribute promotional items or samples.
  • Support event operations by helping with guest registration, sign-ups, and check-in procedures.
  • Participate in company training to become a knowledgeable and confident brand ambassador.
  • Observe attendee engagement levels and monitor overall event traffic.
  • Gather feedback and insights from customers to help improve future campaigns and event strategies.
  • Coordinate with the event team to help ensure smooth setup, operation, and breakdown of promotional events.
  • Maintain a professional and enthusiastic presence while representing both the company and its partner brands.

Requirements

  • High school diploma or equivalent required; college coursework or degree is a plus.
  • Previous experience in customer service, retail, promotions, hospitality, or event support is beneficial.
  • Strong communication and interpersonal skills with the ability to connect with a wide range of people.
  • Comfortable working in busy environments and engaging with the public.
  • Access to reliable transportation and the ability to travel to local event locations.
  • Flexible availability, including occasional evenings and weekends.

Preferred

  • Customer engagement and relationship building
  • Brand promotion and representation
  • Public communication and presentation
  • Event support and coordination
  • Team collaboration
  • Adaptability in fast-paced environments
GEM logo

GEM

3.6 Glassdoor

www.the-gem.com was established in 2000 and is a privately owned outsource contact centre based in Belfast. Over the years we have established an enviable track record of delivering innovative services for market leading organisations across a wide range of geographic regions, sectors and channels. gem delivers an exceptional customer service experience through the passion of our people, who come from a broad range of backgrounds and a broad range of cultures. Employing over 600 people across our 3 facilities, gem is dedicated to delivering outstanding results for our clients and our performance has been recognised through the many industry awards we have received for recruitment, training, innovative use of technology and business development. Whether you are a client or a member of our staff, gem delivers on promises, exceeds expectations and focuses on how we can best work together to deliver an exceptional level of customer service.

Founded in 1999
Belfast, Northern Ireland, GBR
1.5K employees (99 in marketing)
70% recommend to a friend
47% CEO approval

Headcount Trend

Current headcount: ~1.5K

Marketing Team

Marketing Team Size
45 (3% of company)
Median Career Experience
13 years
Median Tenure
1.8 years
Marketing Roles Posted (Last 30 Days)
19