Responsibilities

• Respond professionally and promptly to customer inquiries via phone and email.
• Manage customer service requests, including order inquiries, replacement parts, returns, and follow-up communication.
• Coordinate replacement part fulfillment and ensure accurate documentation and recordkeeping.
• Maintain organized customer records and assist with customer service reporting and trend analysis.
• Work closely with internal teams to ensure customers receive timely and accurate information.
• Help identify opportunities to improve customer satisfaction and the overall customer experience.
• Assist with creating and updating marketing materials, sales sheets, presentations, and promotional content.
• Update product information, website content, FAQs, product descriptions, and digital listings.
• Support social media content planning, scheduling, and basic performance tracking.
• Proofread marketing and product content for accuracy, clarity, and brand consistency.

Requirements

• Strong customer-service mindset with excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Intermediate Microsoft Excel skills and proficiency in Microsoft Word and PowerPoint.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred

• Experience using Microsoft Copilot, ChatGPT, Gemini, Claude, or similar AI tools preferred
• Experience in customer service, ecommerce, marketing support, administrative support, or related fields preferred
• Experience with Canva, Photoshop, Illustrator, Shopify, Wix, Amazon Seller Central, or similar platforms is a plus

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance