Responsibilities

• *Guest Services / Front Desk * * Welcome and check in guests with a positive and professional attitude. * Handle ticketing, waivers, wristbands, and payment transactions accurately. * Answer guest questions, explain attractions, and provide information about park rules and safety guidelines. * Assist with lost and found and guest concerns, escalating issues to management when needed. * Intervene politely but firmly when guests engage in unsafe behavior. * Restock supplies, and support front desk operations when needed. * Promote and sell park merchandise, add-ons, memberships, party packages, and gift cards to guests. * *Attraction / Adventure Floor * * Supervise Trampoline zones, Strike Arena, Soft Play, ropes courses, Multi-Court, Battle Beam, Valo Arena, Valo Climb, VR Arena, and other activities to ensure guest follow safety rules at all times. * Perform safety checks on equipment, harnesses, and guest wristbands before use * Reset equipment and prepare attractions between guest uses to keep operations smooth. * Keep Attraction and Adventure floor areas clean, * Assist younger children and provide guidance where needed * *Café & Concessions* * Prepare and serve food and beverages quickly and safely, following health standards. * Operate point-of-sale systems, handle cash or card transactions, and maintain accuracy. * Keep the café and concession areas clean, organized, and fully stocked. * Provide excellent customer service during high-volume periods * *Event & Party Host* * Lead birthday parties and group events, from setup to completion. * Engage with guests by coordinating activities, games, and party flow. * Serve food, beverages, and cake while keeping the party area organized. * Communicate with parents/organizers to ensure event needs are met and expectations are exceeded. * Assist in decorating and setting up party rooms, and return them to clean condition after use. * *Team Collaboration* * Work closely with other staff members and management to ensure a safe, positive, and efficient guest experience.

Requirements

• Ability to consistently make safe and responsible decisions in a fast-paced environment.
• Comfortable standing for extended periods, walking across large facilities, and occasionally lifting up to 30 lbs (e.g., equipment reset, supplies, decorations).
• Friendly, approachable, and able to engage positively with children, parents, and groups of all sizes.
• Clear and professional communication with guests, teammates, and supervisors.
• Ability to monitor trampoline and adventure attractions, identify potential risks, and intervene confidently but respectfully.
• Willingness to collaborate with other staff members, rotate roles when needed, and support teammates during busy times.
• Must be available evenings, weekends, and holidays, as these are peak times for the park.
• Previous experience in customer service, hospitality, childcare, or recreation is helpful but not required — training will be provided.
• Background Check / Safety Requirement: Employment is contingent on passing a background check to ensure the safety of our guests and compliance with company standards