Responsibilities

• Develop and execute a comprehensive brand reputation strategy aligned with company goals.
• Drive strategy to generate positive reviews and campaign execution.
• Analyze reputation trends, customer feedback, competitive benchmarks, and public perception data to identify risks and opportunities and provide regular reporting to leadership.
• Track brand sentiment across media, social platforms, review sites, and other media to understand how the brand is perceived. Take immediate action when the company’s reputation has been questioned.
• Establish frameworks, playbooks, and governance models for reputation management to ensure consistent brand voice.
• Work closely with Customer Experience, Product, Operations, Marketing, Legal and HR to ensure reputation impacting insights inform business decisions and to shape narratives.
• Partner with brand, marketing, PR, and executive leadership to ensure alignment on messaging and reputation priorities.

Requirements

• Bachelor's Degree in Marketing, PR, Communications, or related fields - Required
• 5 years of experience in Marketing, PR, Communications or related.

Benefits

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.