Responsibilities

• Accurately recording guest tour presentation reservations in the system for the Hotel Marketing and In-House Teams.
• First point of contact for the Marketing and In-House Team Members.
• Assist Marketing Management in monitoring and advising tour flow and is the central hub of communication with all the Marketing Departments, including but not limited to: Hotel Marketing, In-House Marketing, Gifting, and Hosts.

Requirements

• Computer literate with excellent typing skills, 10-key preferred
• Proficient with Microsoft Office including Excel and Outlook
• Experience answering phones with phenomenal customer service
• Ability to multitask while remaining detail-oriented
• Excellent job attendance
• Night Shift - able to work nights

Preferred

• Previous Timeshare Experience is a plus
• Previous High-End/Luxury Customer Service Experience