Responsibilities

• Own the storytelling process from discovery through activation by identifying stories, uncovering insights, shaping narratives, developing content, and collaborating with creative teams to bring stories to life across multiple platforms and audiences.
• Partner closely with Sponsorships and Customer Advocacy teams to identify opportunities to showcase customer success, strategic partnerships, and sponsorship investments.
• Conduct interviews and research with customers, executives, sponsorship partners, employees, and subject matter experts to uncover meaningful stories and business outcomes.
• Develop customer success stories, executive profiles, advocacy content, sponsorship impact stories, thought leadership assets, and brand narratives.
• Create compelling content that demonstrates the value SHI delivers through technology solutions, services, partnerships, and innovation.
• Translate complex technology concepts, customer challenges, and business outcomes into engaging, audience-focused narratives.
• Identify recurring customer themes, market trends, and differentiators that strengthen SHI’s brand positioning and "Why SHI" story.
• Support customer advocacy initiatives through the development of customer references, case studies, testimonials, speaking opportunities, award submissions, and related content assets.
• Capture and amplify stories from sponsorship activations, executive events, customer hospitality programs, and strategic partnerships.
• Evaluate storytelling opportunities and recommend formats, channels, and distribution strategies to maximize reach, engagement, and business impact.

Requirements

• Exceptional writing, storytelling, and editorial abilities.
• Strong interviewing, research, active listening, and relationship-building skills.
• Ability to uncover business outcomes and translate them into customer-centric narratives.
• Expertise in developing customer success stories, case studies, testimonials, thought leadership content, and brand storytelling assets.
• Ability to create both short-form and long-form content across multiple channels and formats.
• Strong project management and organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Ability to connect individual stories to broader business, customer advocacy, sponsorship, and brand objectives.
• Strong collaboration and stakeholder management skills.
• Portfolio demonstrating excellence in writing, storytelling, customer communications, or content development.
• Completed Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, English, or a related field, or equivalent professional experience.

Preferred

• Experience within the IT industry, including managed services, cloud computing, cybersecurity, AI, or other B2B technology environments, with an understanding of integrated marketing campaigns and content strategy.
• Experience developing customer advocacy programs, customer reference content, customer marketing initiatives, executive thought leadership content, and sponsorship, partnership, hospitality, or event marketing programs.
• Strong editorial judgment and content development expertise, with experience in multimedia storytelling, video, podcast, social media, and marketing analytics; able to influence and collaborate across cross-functional teams while maintaining a passion for customer storytelling, relationship building, and brand development.

Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• Medical, vision, dental, 401K, and flexible spending