Responsibilities

• Create, edit, and publish compelling content across channels — from web and blog to email, social media, presentations, and videos.
• Partner with marketing, demand generation, and design teams to bring our campaigns to life.
• Develop standout campaign copy highlighting our differentiators, market insights, and AI innovation.
• Understand different audiences and develop content that connects with each, including prospects, customers, sales team, industry analysts, and more – you know who you want to reach and how to shape messaging for them.
• Transform complex technology concepts into clear, powerful customer narratives.
• Ensure every piece of content hits the mark and is aligned with NICE’s bold, customer-first voice and brand standards.
• Track and analyze content performance, using insights to optimize for maximum impact.
• Stay ahead of market trends, competitor moves, and industry conversations.
• Incorporate SEO and digital best practices to maximize content visibility.
• Manage and organize our content libraries, making it easier to scale great ideas.

Requirements

• A passion for storytelling and a genuine curiosity about AI and how it’s transforming customer experience.
• Bachelor’s degree in Marketing, Communications, Journalism, or a related field (or equivalent work experience).
• 3–5 years of experience in content creation, copywriting, or digital marketing — ideally in tech, SaaS, or AI-led industries.
• Exceptional writing, editing, and proofreading skills — your copy is sharp, clean, and persuasive.
• Ability to balance creativity with strategy, delivering content that drives results.
• A keen understanding of how words and visuals work together to create impactful marketing.
• Proven ability to work with cross-functional teams.
• Familiarity with digital marketing strategies and SEO fundamentals.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Team player who thrives in a fast-paced, collaborative environment.

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This is an office based position, we are unable to hire a candidate seeking fully remote work for this position.