Responsibilities

• Brand and Stakeholder Partnership: Serve as the market-facing content delivery partner to brand teams. Build trusted relationships across Marketing, Omnichannel, Creative, agencies, and production vendors to align on goals and translate business needs into clear production plans and delivery schedules.
• Content Production and Delivery: Lead end-to-end planning, coordination, and execution of digital and print content. Orchestrate internal studios, delivery teams, and preferred production partners to deliver on time, within budget, and to rigorous quality and compliance standards—driving measurable commercial impact.
• Content Operations and Asset Management: Partner with content library and DAM stakeholders to enforce governance, metadata, and discoverability. Increase reuse and speed by ensuring proper storage of source, working, and approved assets, with disciplined version control and archival aligned to enterprise standards.
• Project and Work Management: Manage workflows and capacity using Adobe Workfront, JIRA, and enterprise tools. Maintain schedules, risks, dependencies, and priorities; drive transparency through accurate tracking and status reporting across a portfolio of concurrent projects.
• Budget Stewardship: Oversee budget management for content delivery services allocated to brand teams, optimizing spend and vendor utilization while meeting performance and quality targets.
• Operational Excellence and Transformation: Identify and implement process improvements that elevate efficiency, quality, and stakeholder experience. Champion adoption of new technologies, automation, and AI-enabled solutions; lead change that strengthens our content supply chain and ways of working.

Requirements

• High School Diploma/GED or equivalent
• 7+ years of experience in Content Delivery, Marketing Operations, Digital Production, Creative Operations, Agency Management, or related disciplines
• Strong project management and stakeholder management skills
• Experience managing multiple concurrent projects in a fast-paced environment
• Ability to work effectively across matrixed and cross-functional organizations
• Excellent communication, collaboration, and organizational skills

Preferred

• Bachelor's Degree or equivalent work experience
• Experience in pharmaceutical, healthcare, life sciences, or other regulated industries
• Experience with Adobe Workfront, JIRA, DAM platforms, enterprise workflow tools, content governance and asset lifecycle best practices
• Experience coordinating across internal creative studios, agencies, production vendors, and distributed delivery teams
• Customer-focused, relationship-oriented, adaptable, and comfortable working through change, transformation, and evolving ways of working
• Curious and innovation-minded, with openness to AI-enabled capabilities, automation, and continuous improvement

Benefits

• Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.