Responsibilities

• Design – Create & Build: Design, develop, and deliver scalable, blended learning experiences (e.g., instructor-led training, documentation, and digital content) tailored to a global audience and aligned with product go-to-market strategies
• Build and maintain a comprehensive library of learning resources and subject matter materials across a portfolio of products
• Translate complex workflows, including financial and accounting processes such as budgeting, forecasting, invoicing, and cost tracking, into clear, user-friendly content and learning experiences
• Develop and execute innovative communication and learning strategies that drive user engagement, product adoption, and overall user success, while serving as a strong user advocate within the Product organization
• Deliver – Execute & Ship: Lead end-to-end project management for communication and learning initiatives, including defining goals, creating project plans, coordinating across teams, and ensuring timely delivery
• Own communication strategies for product and feature launches, ensuring users understand workflow impacts, key changes, and value propositions
• Drive change management efforts that enable internal and external users to successfully adopt and gain value from new and evolving products
• Experience supporting system implementations, transformations, or change management initiatives related to financial tools or processes is a plus
• Partner – Collaborate & Align: Partner with cross-functional stakeholders, including Product, Support, Insights, Data Management, Finance, and Accounting, to define user learning goals, align on communication strategies, and support business objectives
• Collaborate with Product and Finance teams to ensure tools and workflows align with financial controls, reporting requirements, and operational efficiency goals
• Build strong relationships with Studio business partners, SMEs, and end users to foster trust, influence outcomes, and effectively represent user needs in product decisions
• Experience working with Finance or Accounting teams, with an understanding of core financial processes (e.g., budgeting, forecasting, procure-to-pay, or record-to-report)
• Inform – Analyze & Surface Insights: Gather, analyze, and synthesize high volumes of information and user feedback from multiple teams, systems, and stakeholders to identify trends, surface actionable insights, and communicate them effectively across the organization
• Use data and insights to craft compelling narratives that communicate user experience, product performance, and adoption trends to Product and Business stakeholders
• Ability to understand and communicate financial concepts and workflows to non-finance audiences in a clear and engaging way

Requirements

• 3-5 years of Learning and Development or Customer/User Success experience.
• Ability to design blended learning programs (set goals, create and deliver curriculum & all materials, gather data, measure effectiveness)
• Superb content creation skills for all learning materials (video, simulations, documentation)
• Skilled in delivering both in-person and online programs with strong facilitation skills.
• Proven track record of evaluating programs and putting in place effective measures to assess impacts on end users.
• Familiarity with Finance or Accounting teams and core financial processes (e.g., budgeting, forecasting, procure-to-pay, or record-to-report).
• Ability to understand and communicate financial concepts and workflows to non-finance audiences in a clear and engaging way.
• Experience in supporting system implementations, transformations, or change management initiatives related to financial tools or processes is a plus.
• Aptitude for analyzing data, finding the story within, and using it to drive decisions.
• Excellent written and verbal communication skills, including an affinity for simplifying complex workflows and motivating users to engage with new technologies.
• Communicates well and leads comfortably in large and small group settings.
• GenAI forward thinking by actively exploring and applying generative AI tools to improve learning design, content creation, and user enablement strategies.
• Is passionate about leaning into new ideas/technology and driving change management by helping others overcome legacy thinking.
• Ability to rapidly absorb large amounts of information from across teams and systems, and translate it into clear communications and resources for diverse audiences.
• Flexibility amid an ever-changing and growing environment and the ability to create clarity amid ambiguity.
• Is willing and able to run lean with a DIY mentality that inspires others around them to do the same.
• Has experience with G Suite and is comfortable learning & using a set of productivity tools.

Preferred

• GenAI forward thinking by actively exploring and applying generative AI tools to improve learning design, content creation, and user enablement strategies.

Benefits

• Health Plans
• Mental Health support
• a 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Full-time salaried employees are immediately entitled to flexible time off