Responsibilities

• CAB & User Group Program Management: Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups, including meeting cadence, agenda development, logistics, participant communications, and post-session follow-up
• Event Coordination: Manage virtual and in-person event logistics for CAB sessions and user group meetups, ensuring a seamless, professional experience for every attendee
• MSP Peer Group Support: Provide operational and coordination support for MSP peer group programming, helping facilitate meaningful peer-to-peer connections across our partner community
• CxO Advisory Scheduling: Serve as a scheduling and coordination resource for executive-level advisory engagements, managing complex calendars and ensuring timely, professional communications with senior stakeholders
• Feedback Loop Management: Capture, organize, and route customer feedback gathered across programs to the appropriate internal teams; close the loop with customers by communicating how their input is being actioned
• Community Response Management: Monitor and respond to community activity, ensuring customers feel heard, supported, and engaged between formal program touchpoints
• Communications & Recaps: Draft and send program communications including invitations, pre-read materials, meeting recaps, and follow-up action items with a tone and polish appropriate for an executive audience
• Other duties as needed

Requirements

• 3–5+ years of experience in program management, customer engagement, executive support, or a related field; experience in a community, advocacy, or customer marketing function is a strong plus
• Exceptionally organized with demonstrated ability to manage multiple programs, complex calendars, and high volumes of communications simultaneously
• Polished and professional communicator; you are comfortable corresponding with and presenting to executive and C-suite audiences
• Experience as an executive assistant or in an executive-facing coordination role is highly valued
• Familiarity with technical customers or audiences (IT, MSP, SaaS) is a meaningful bonus; you don't need to be an engineer, but you should be able to hold your own in the conversation
• Proficiency with calendar and scheduling tools, CRM or community platforms, and productivity suites (Microsoft Office, Google Workspace); experience with Asana or similar project management tools is a plus
• Proactive and detail-oriented; you catch things before they become problems and follow through without being asked
• Warm, collaborative relationship-builder who earns trust quickly with customers and internal stakeholders alike
• Comfortable operating with autonomy in a fast-paced, high-growth B2B SaaS environment

Preferred

• Experience with Asana or similar project management tools is a plus
• Familiarity with technical customers or audiences (IT, MSP, SaaS) is a meaningful bonus
• Experience as an executive assistant or in an executive-facing coordination role is highly valued
• Proficiency with calendar and scheduling tools, CRM or community platforms, and productivity suites (Microsoft Office, Google Workspace)

Benefits

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.