Community Manager (Freelance) at Kinn Studio | Los Angeles, CA

Kinn Studio

Community Manager (Freelance)

Los Angeles, CA (On-site)

Salary Not AvailableMid Level3+ years expContract

Posted 1 month ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own community relationships and advocacy across Instagram and TikTok, turning social interactions into customer insights and platform opportunities.

Own customer relationships and advocate network to surface engagement opportunities and retention levers.
Surface recurring feedback, questions, and sentiment to Brand, Retail, CX, Marketing, and Product teams to inform decisions.
Identify tastemakers, creators, and fans for collaborations and authentic content opportunities to drive retention and advocacy.

Job Description

Responsibilities

Manage and engage with Kinn's community across Instagram, TikTok, and other social platforms.
Respond thoughtfully to DMs, comments, and customer interactions while maintaining Kinn's voice and standards.
Build genuine relationships with customers, brand advocates, and members of the community.
Identify highly engaged customers and emerging advocates within the Kinn ecosystem.
Surface opportunities for deeper engagement, retention, and customer connection.
Serve as one of Kinn's closest connections to the customer.
Identify recurring feedback, product questions, and community sentiment.
Surface insights around how customers are wearing, styling, and talking about Kinn.
Share meaningful observations and trends with Brand, Retail, CX, Marketing, and Product teams.
Help identify opportunities, risks, and emerging customer needs before they become larger issues.
Cultivate relationships with customers, tastemakers, creators, stylists, and friends of the brand who naturally align with Kinn.
Support ShopMy relationships and identify advocates who may be a strong fit for the platform.
Coordinate thoughtful gifting and seeding opportunities.
Maintain a curated network of brand advocates and community members.
Support retail events, pop-ups, launches, and community activations when needed.
Identify customers and advocates creating compelling content featuring Kinn.
Secure permissions and usage rights when appropriate.
Collect and organize customer-generated content for use across social, email, web, and marketing channels.
Surface content opportunities to the Social & Content Lead.

Kinn Studio

Kinn designs modern heirlooms, made to last a lifetime. Modern, yet timeless, every piece is hand-crafted from solid gold — never filled, plated, nor vermeil.“Our signature pieces are designed to stand the test of time. After a lifetime of wear, you’ll be able to pass your Kinn jewelry on as an heirloom.” — Jennie Yoon, founderKinn forgoes the steep markups typical of most jewelry companies, with one simple goal in mind: to develop and manufacture fine jewelry at an attainable price. We uphold rigorous quality standards at every step of the manufacturing process, ensuring each piece of jewelry is true to Kinn’s ethos. Above all else, Kinn is dedicated to creating jewelry that embodies our customers’ many moments lived — then, now, always.

Founded in 2017

Los Angeles, California, USA

40 employees (10 in marketing)

www.kinnstudio.com