Community Manager (Bilingual Spanish/English) at T&P Turkey | New York City, NY | $80K/yr – $95K/yr

Community Manager (Bilingual Spanish/English)

New York City, NY (On-site)

$80K/yr – $95K/yrEntry LevelFull time

Posted 6 weeks ago

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Job Summary

Own community engagement and risk oversight across social channels, turning audience signals into content feedback. Focus on quick, brand-true responses, trend opportunism, and cross-team collaboration with creators and strategists.

Community Engagement: Own day-to-day replies and proactive participation in conversations across social platforms.
Brand Voice & Collaboration: Maintain consistent tone and align community activity with the broader social plan.
Social Listening & Insights: Surface community sentiment and discussions to guide content and client recommendations.

Job Description

Community Engagement: Manage day-to-day community engagement across social platforms; responding to comments, DMs, and mentions in the brand's voice with speed and quality. Handle both proactive and reactive engagement.
Brand Voice: Embody the brand's social voice and tone across all interactions, adapting to different platforms and contexts while maintaining consistency and authenticity.
Social Listening & Insights: Monitor brand mentions, sentiment, and relevant conversations. Surface insights from the community that inform content, strategy, and client recommendations.
Escalation & Risk Management: Identify and escalate potential issues, negative sentiment, or crisis situations according to established protocols. Exercise sound judgement on when and how to respond.
Proactive Engagement: Identify opportunities for the brand to join trending conversations, engage with relevant communities, or respond to cultural moments in an authentic way.
Reporting: Contribute to community performance reporting; tracking engagement metrics, sentiment trends, and notable interactions. Begin to surface observations and recommendations.
Collaboration: Work closely with content creators, social strategists, and the wider social team to ensure community activity is aligned with the content calendar and broader social strategy.

Have a strong understanding of social platforms and how communities behave differently across them.
Be an excellent writer with the ability to adapt tone and voice to match a brand across different contexts.
Be culturally aware; tuned into what's happening online and able to spot opportunities and risks quickly.
Be organized and able to manage high-volume engagement without sacrificing quality.
Be a collaborative team player who understands how community management fits into the wider social picture.
Be a clear communicator who keeps colleagues and clients informed on a timely basis.
Be proactive, anticipating opportunities and challenges before they escalate.
Hold themselves to a high standard of work quality and follow through on commitments.
Experience in a community management or social media engagement role, ideally within an agency environment.
Professional fluency in English and Spanish required, including the ability to engage with audiences, draft responses, and manage community conversations in both languages.

T&P Turkey

mSix&Partners is one of the fastest growing media agencies in the world. A progressive and entrepreneurial media network that was born digital, the agency is led by its partners who pride themselves on a pioneering, energetic approach and honest culture.

Istanbul, Istanbul, TUR

14 employees (2 in marketing)

www.tandpgroup.com