Responsibilities

• In-app community growth — discussions, groups, member rituals, weekly programming, member spotlights, contribution loops
• External community presence — showing up where curious people already are (Discord, Reddit, niche forums, X spaces, podcast communities) and pulling them in
• The bridge between the two — converting external lurkers into in-app active members
• Member rituals and live programmes — weekly cadences, "case of the week" formats, CaseLab-style activations, supporting Nanu Orbis (our monthly members-only briefing)
• The Network — owning the community side of our communities and connection layer when it ships
• Playbooks the team can run — guidelines, moderation patterns, onboarding flows, programming templates, ambassador-facing kits
• Weekly metrics ownership — active members, posts per active member, retention curves, conversion from external to in-app
• Working closely with the Ambassador programme, social team, and product

Requirements

• Have grown a real community before — Discord server, subreddit, app community, forum, IRL scene. We don't care about the channel; we care that you've taken something from quiet to alive and can explain how.
• Are a builder AND an operator . You can design the playbook, then go run it yourself. You're as comfortable writing a moderation policy as you are replying to the 47th comment of the day.
• Are genuinely curious about the subject matter and can hold a credibility-first stance — neither dismissive nor sensational. Signal, not noise.
• Write well in a calm, grown-up, curiosity-led voice. You understand that how you reply to a new member's first post sets the tone for the whole platform.
• Are operationally sharp — comfortable owning weekly metrics, running rituals on a calendar, and reporting on what's working and what isn't.
• Know how to show up in external communities without being a marketer . You add value first; growth follows.

Preferred

• Bonus: background in moderation at scale, online community building, niche subcultures, journalism, or research networks.