Responsibilities

• Participate in ongoing leasing, marketing, customer experience, and company training programs.
• Continuously develop and improve sales, leasing, and closing techniques.
• Contribute ideas and strategies to improve team performance, resident satisfaction, and overall community experience.
• Effectively utilize property management and CRM systems, including OneSite and Knock, to maintain accurate records and reporting.
• Track, analyze, and report leasing, traffic, renewal, and marketing performance metrics.
• Support the implementation and execution of marketing initiatives, resident engagement programs, and social media strategies.
• Manage and maintain the property’s social media presence and content calendar.
• Take ownership of leasing, occupancy, retention, and renewal goals while proactively identifying and addressing performance gaps.
• Collaborate with the Community Manager, Leasing Manager, maintenance team, and other team members to improve operational and leasing results.
• Complete all required company training and apply learned practices to daily leasing, marketing, and resident interactions.

Requirements

• Experience in marketing and leasing is required
• Experience working with cross functional teams
• Experience leading client facing projects with proven customer service skill

Preferred

• Experience with CRM including OneSite and Knock is preferred
• Experience in similar role for Community Engagement with universities, student organizations and/or off-campus housing is preferred
• Background in project management outlining results through direction given
• Experience working in fast paced environment developing strategy and making key decisions as critical thinker
• Background in leading and managing organized teams

Benefits