Responsibilities

• The Communications Specialist supports ICE initiatives and will report to the Associate Director.
• Responsible for communication plans/marketing, dissemination plans of tasks, new policy/procedures, system functionality, change management.
• Provides senior-level support to further strategic communication by supporting engagement strategies to communicate the programmatic information to senior-level leadership.
• Provide recommendations for stakeholder engagement to increase awareness and understanding of issues and requirements.
• Leads the creation, development, and/or maintenance of effective communication strategies.
• Coordinates external and internal communications flow (memos, newsletters etc.).

Requirements

• Bachelor’s Degree or higher in any discipline.
• Minimum of five (5) years of specialized experience to include performing presentations of research analysis and coordination with internal and external stakeholders or like complexity.
• Knowledge and experience working on multiple projects simultaneously in or like a Contact Center environment
• Knowledge of serving as a liaison between multiple business units and key stakeholders to address knowledge gap areas.
• Knowledge to assist with the development of KPIs, SLAs.
• Knowledge of working with internal stakeholders to ensure all operational systems are continuously evaluated for operational synergy between internal units.
• Knowledge of coordinating with internal stakeholders regarding knowledgebase development, process improvements, change management, and communications initiatives.
• Knowledge of communicating plans, programs, and pending systems changes.
• Knowledge to assist with and composes technical documents including, user\'s manuals, training materials, installation guides, proposals, and reports.
• Ability to demonstrate knowledge of current principles, practices, and techniques of oral and written communications.
• Ability to communicate effectively both orally (in groups and one-on-one) and in writing.
• Ability to work independently and shall have demonstrated the ability to efficiently interpret research and analyze information from various sources.
• Must have knowledge of office management principles, practices, and procedures, and have excellent written communication skills.

Preferred

Benefits