Responsibilities

• Strategy & Planning
• - Build the communications strategy for Fortidia US aligned with business priorities and communicate the rationale behind strategic decisions.
• - Define the narrative for each brand and ensure consistency across internal and external communications.
• - Design the audience and channel strategy, including communication cadence and channel purpose.
• - Establish communication metrics, measure effectiveness, and report results to leadership.
• - Advise leadership on communication strategies related to growth, organizational change, and sensitive situations.
• - Build and maintain a feedback loop with franchise owners through advisory groups and listening sessions.
• - Test messaging and communication formats with franchise owners before broad distribution.
• - Adapt communication plans quickly as business priorities evolve.
• - Own the editorial calendar and manage the communications request process across departments.

Requirements

• Bachelor's degree in Communications, Journalism, Marketing, English, or a related field.
• Excellent mastery of written and spoken English.
• Minimum of 5 years' experience in communications, public relations, journalism, or a related field with strong writing responsibilities.
• Experience leading internal and external communications programs, or significant experience in one with exposure to the other.
• Demonstrated success developing communications strategies and gaining leadership alignment.
• Experience defining communications metrics and reporting results to senior leadership.
• Experience working directly with franchise owners, field teams, dealers, members, or similar audiences.
• Media relations experience with a demonstrated track record of securing media coverage.
• Strong editorial judgment with the ability to write across multiple brand voices.
• Experience managing multiple brands and balancing competing stakeholder priorities.

Preferred

• Franchise, multi-unit, or distributed network experience preferred.
• Crisis or issues communications experience preferred.
• Familiarity with email and communications platforms and interpreting engagement data preferred.

Benefits

• - A vibrant international environment in a continuously growing company, with many professional and personal development opportunities
• - Extensive training and development opportunities within the group
• - A multicultural organizational structure and team.
• - Competitive health and welfare offerings including; Medical, Dental, Vision, Paid Time Off, volunteer time off, 401(k) with company match, EAP, Health Savings Accounts with company contribution.
• - Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each member