Responsibilities

• Owns end-to-end messaging strategy and accountability: Serves as the accountable owner for systemwide franchisee and field messaging strategy, determining what gets communicated, when, and through which channels. Is held responsible for consistency, accuracy, and brand alignment across all RSC-to-franchise communications.
• Has approval/gatekeeping authority: Reviews and approves communications from cross-functional RSC departments before franchise/field distribution, serving as the final checkpoint for messaging alignment and business-priority accuracy across the organization.
• Sets the strategic communications roadmap: Independently determines communications prioritization and sequencing across competing business initiatives, building and defending the 40-week communications roadmap in partnership with executive leadership.
• Represents comms function in leadership decision-making: Acts as the communications function's representative in cross-departmental planning and leadership discussions, advising executives on messaging risk, timing, and audience impact before initiatives launch.
• Manage and publish Star Comm communications and system-wide messaging.
• Create and maintain operational memos, communication briefs, and field-facing documentation.
• Gather feedback from franchise and company operators to improve communication effectiveness and engagement.
• Track the effectiveness of communications and recommend improvements based on cross-functional stakeholder feedback and engagement.
• Manage and oversee weekly News to Know (NTK) newsletter including content and messaging planning, development, editing, distribution, and archive administration.
• Coordinate and support internal calls including t-minus training calls, system event webinars including presentation development, supporting materials, follow-up communications, and surveys.

Requirements

• Bachelor’s degree in communications, marketing, public relations, business or related field preferred.
• Minimum of 7 years’ experience in internal communications, franchise communications, operations communications, or related field.
• Excellent written and verbal communication skills with the ability to tailor messaging to multiple audiences including corporate teams, franchisees, field operations, and leadership.
• Excellent attention to detail, proofreading, and quality control skills.
• Strong project management, organizational, and planning skills with the ability to prioritize competing deadlines and long-term initiatives.
• Ability to build and maintain strong working relationships across internal departments and with franchisees, field teams, and operations leadership at all levels.
• Ability to prioritize and manage multiple incoming requests and competing deadlines.
• Ability to exercise sound judgment, critical thinking, and problem-solving skills in high-pressure or time-sensitive situations.
• Ability to effectively and confidently train and coach standards at all levels to ensure consistent, accurate, and professional standards across all communications.
• Self-starter with strong follow-through and the ability to work independently while collaborating across teams.

Preferred

• Bachelor’s degree in communications, marketing, public relations, business or related field preferred.
• Franchise, restaurant, retail, or multi-unit operations experience preferred.
• Advanced proficiency in Microsoft Office Suite including Outlook, PowerPoint, Excel, and Word, presentation development, and internal communications platforms preferred.