Responsibilities

• Own the Residential Energy narrative: Develop clear messaging frameworks for Solar, Powerwall, Wall Connector and future products; ensure consistency across all customer, partner, and installer communication
• Create high-quality content for multiple channels: Write and edit web content, customer stories, product pages, campaign copy, FAQs, talking points, internal updates, and leadership communications
• Shape customer, installer, and product storytelling: Build a pipeline of authentic stories that demonstrate real-world impact, partnering with sales, service, and regional teams to surface strong examples
• Support high-visibility external communication moments: Prepare concise statements, written responses, and narrative materials used during product announcements, customer programs, and other critical communications.
• Partner closely with cross-functional teams: Work with product, engineering, marketing, sales, operations, legal, and leadership to deeply understand capabilities and upcoming changes
• Ensure clarity and accuracy in all messaging: Translate technical details into simple explanations that are easy to understand and highlight real customer value
• Elevate internal communication: Craft succinct updates, launch briefs, and talking points that keep internal teams aligned on strategy, priorities, and roadmap changes

Requirements

• 8+ years of experience in communications, content, narrative development, or equivalent experience
• Exceptional writing and editing skills—able to simplify complex information and communicate with precision
• Experience creating content across formats: web, social, email, print, customer stories, executive communications, and long-form narrative
• Ability to manage high-priority communication moments where clarity, accuracy, and speed matter
• Comfort working in a fast-paced environment with shifting priorities
• Strong cross-functional collaboration skills; capable of influencing stakeholders and working directly with leadership
• High level of judgment, editorial discipline, and attention to detail

Benefits

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program