Responsibilities

• - Engage clients from day one of onboarding alongside the Website Project Manager
• - Own the SEO foundation during the 90-day build: Google Business Profile, blog strategy, link building, service location pages, and related deliverables
• - Set clear expectations for the SEO relationship, timeline, and what success looks like
• - Establish yourself as the client's trusted marketing authority from the first interaction
• - Own and lead all recurring client calls — monthly check-ins, Quarterly Business Reviews, and annual planning conversations
• - Present performance metrics with confidence and clarity — helping clients understand their SEO results, lead generation trends, and marketing ROI
• - Lead with solutions and momentum — focus conversations on progress, opportunity, and what's next rather than minor issues
• - Act as the subject matter authority on the client's marketing — providing strategic insights and recommendations in the context of their business and market
• - Proactively identify risks to client satisfaction or retention and address them before they escalate
• - Identify and present opportunities for clients to expand their CGN investment — larger SEO packages, paid advertising add-ons, additional website pages, and other CGN services

Requirements

• - 2+ years in a client-facing role — account management, client success, or a similar relationship-driven position. You are confident on calls, comfortable with data, and energized by helping clients win.
• - Confident, polished communicator — you own client calls and leave every client feeling informed and assured
• - Comfortable presenting performance data — you can translate SEO metrics into plain language a contractor owner understands and trusts
• - Solutions-oriented mindset — you lead with what's working and what's possible, not what's wrong
• - Natural relationship builder — clients see you as a partner, not a vendor
• - Self-directed closer — you identify upsell opportunities and close them independently using provided resources
• - Highly organized — you manage a large book of business without dropping details
• - Working knowledge of SEO — you don't need to execute it, but you need to speak to it with authority
• - Experience in a marketing agency environment is a strong plus
• - Familiarity with HubSpot or similar CRM platforms

Benefits

• - 25 PTO days + 11 paid federal holidays (36 total paid days off per year)
• - 401(k) with up to 4% company match
• - CGN covers 50% of health and dental premiums + fully covers life insurance
• - Vision coverage and paid parental leave
• - Full-time in our Charlotte office for the first 90 days, then hybrid — 3 days in-office
• - Ongoing investment in certifications and professional development
• - A client base of high-end, quality-driven remodeling contractors who are serious about growth