Client Success Manager - Agency Activation (P4579)

New York, USA (On-site)

$80K/yr – $104K/yrMid Level4+ years expFull time

Posted 3 months ago

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Job Summary

Lead end-to-end digital campaign activation across regulated and non-endemic categories for Kroger 84.51°, delivering on KPIs.

  • Own end-to-end activation across Non-Endemic, Alc-Bev, and Pharma campaigns.
  • 2–4+ years of experience in digital media activation or ad operations.
  • Experience across programmatic, onsite media, or retail media networks.

Job Description

Responsibilities

  • Campaign Activation & Execution
  • Own end-to-end campaign activation across Non-Endemic, Alc-Bev, and Pharma campaigns, ensuring accuracy, compliance, and timeliness
  • Translate client strategy and briefs into executable campaign setups across KPM platforms and partners
  • Manage campaign intake, QA, trafficking, and launch readiness
  • Pacing, Optimization & Performance
  • Monitor campaign pacing and performance; proactively identify risks and optimization opportunities
  • Partner with Client Partnerships Executives and Sales to ensure campaigns deliver against KPIs and client expectations
  • Support delivery of clear, actionable performance insights and wrap reporting
  • Vertical Expertise (Non-Endemic, Alc-Bev, Pharma)
  • Apply understanding of category-specific nuances, including regulatory considerations (e.g., Pharma, Alcohol) and non-endemic advertiser needs
  • Ensure campaigns align with compliance requirements, targeting standards, and measurement expectations
  • Cross-Channel Activation
  • Execute campaigns across onsite, offsite (programmatic/DSP), and in-store media, ensuring seamless coordination across channels
  • Partner with product and activation teams to leverage available capabilities and drive innovation
  • Client & Agency Support
  • Support Agency Client Partnerships Executives in delivering a high-quality client experience
  • Assist with audience sizing, campaign planning inputs, and activation recommendations
  • Manage client onboarding, platform access, and respond to billing/invoicing inquiries
  • Operational Excellence
  • Maintain high standards for accuracy, organization, and execution across a high volume of campaigns? Identify and recommend improvements to activation workflows, tools, and processes? Collab orate cross-functionally with Sales, Campaign Operations, Creative, Product, and Data Science teams