Responsibilities

• The Director of Brand Communications and Experience is responsible for leading CCA’s brand strategy, communications, reputation management, and patient/staff engagement experience initiatives.
• This role ensures a consistent and engaging organizational identity across all patient, provider, employee, and community touchpoints while fostering trust, strengthening stakeholder relationships, and enhancing the overall care experience.
• The Director of Brand Communications collaborates closely with executive leadership, operational teams, clinical departments, and community partners to develop communication strategies that support organizational priorities, improve patient engagement, and reinforce the organization's mission, vision, and values.
• Ensure consistent brand identity, messaging, and positioning across all communication platforms and patient-facing materials.
• Monitor public perception and implement initiatives that strengthen organizational reputation and community trust.
• Lead initiatives designed to improve patient satisfaction, access, engagement, and overall experience.
• Liaison between CCA and potential new onboarding practices interested in joining CCA Complete onboarding tasks of new providers coming into CCA practices to ensure successful onboarding practice (s).
• Analyze patient feedback, survey results, and experience metrics to inform strategic recommendations.
• Promote a patient-centered culture focused on quality, compassion, and service excellence.
• Represent the organization at community functions, meetings, and industry events as appropriate.

Requirements

• 3-5 Years of experience
• Bachelor's degree Required
• 3-5 years’ experience in the role of ensuring staff and provider engagement meets industry standards and establishing development planning and execution of the project plan.

Benefits

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.