Responsibilities

• Manages host program, which includes, but is not limited to: departmental policies, codes, reports, establishing goals and expectations, tools and accountability
• Manages the host contact-management tool
• Manages entertainment events, which includes, but is not limited to: event scheduling, seating, and staffing; ticket sales and delivery; and fulfillment of entertainer riders.
• Increases VIP revenue, number of coded VIPs, number of VIP trips and average VIP ADT
• Partners with the Promotions Manager to develop VIP events
• Executes all Casino Marketing business plans to ensure performance and profit objectives for short and long-term goals are met
• Ensures that corporate comp policies and procedures are followed and maintained
• Yields VIP events, concerts and the hotel (where applicable)
• Other duties and responsibilities as assigned

Requirements

• High School diploma or GED
• Bachelor’s Degree in Business, Marketing, or Related Field AND two (2) years Supervisory experience- required
• OR Four (4) years’ experience in a Management position- required
• OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality- required
• Three (3) years of experience managing High-end Casino guest processes- required
• Three (3) years of experience in Player Development as a successful, top performing Host or Executive Host - required
• Must be proficient in database analysis, planning and execution of marketing campaigns, guest events and entertainment events
• Must be a self-starter with a strong sense of urgency in tackling challenges
• Must have strong leadership, organizational, and decision-making skills
• Must have Superior people skills and an exceptional “Service Attitude”

Nice to Have