Responsibilities

• This role is responsible for managing one or more client accounts and will own and independently manage all assigned duties relating to client(s) needs.
• Provides administrative support to Group Sales Director (s), Sales Director(s) and Account Manager (s) as needed.
• Works closely with Vestcom's client service, programming, IT, creative, delivery and production teams across all Vestcom solutions and client deliverables.
• Builds relationships with process owners across all functional areas between client and Vestcom.
• Communicates effectively, plans, organizes and manages multiple projects in a timely manner.
• Manages project timelines to completion with internal and external cross functional team members; establish and communicate clear and realistic expectations. Ensure all deliverables to clients are error-free.
• Evaluates and independently determines when to elevate concerns and provides recommended resolutions to Vestcom management in a timely manner.
• Uses independent decision-making to determine, identify and research inefficiencies and inaccuracies in business processes and provides recommendations and best practices to both client and Vestcom.
• Measures performance against process requirements, service level agreements and/or quality goals.
• Participates in the strategic account planning process with the Vestcom Commercial team.

Requirements

• Bachelor's degree in business, marketing, or related field
• 3 - 5 years related business experience and/or training; or an equivalent combination of education and work experience. Previous media/retail promotions industry experience preferred
• Excellent oral, interpersonal and written communication skills. Must be able to participate and effectively present information to large and small groups, to clients, employees, and management
• Be able to work independently, effectively problem solve and exhibit strong analytical skills
• Possess a high service level orientation, outstanding attention to detail, strong sense of urgency and the ability to meet deadlines under pressure
• Be well-organized and able to perform duties with minimal supervision as this position may work remotely
• Ability to show proficiency in the following computer applications: MS Office applications, including Word, Outlook, Excel and PowerPoint
• Ability to embody and reflect Vestcom’s core values
• Travel may be required as needed to support clients.

Benefits

• Health & wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and paid holidays