Responsibilities

• Oversee the creator process from discovery to content approvals, driving efficiency, profitability, and campaign success.
• Increase creator sign-up rates, reduce drop-out rates, and enhance content quality and campaign results.
• Innovating on optimisation of our wider agency delivery processes and feeding back to Head of Creator Services.
• Establish and monitor campaign delivery timelines and set clear, actionable targets for the team.
• Collaborate with clients, strategy, and data teams to recommend deliverables based on the client brief and set realistic KPIs.
• Manage client communications related to delivery, including timelines, creator management, and content approvals.
• Act as the escalation point for any team or client issues, ensuring smooth and effective communication.
• Oversee the financial performance of creator programs to ensure campaigns hit or exceed gross profit (GP) goals.
• Monitor margins and ensure resources are effectively managed to protect profitability.
• Manage and mentor the campaign delivery team, providing both line and project management support.
• Ensure the team is aligned with both client expectations and internal KPIs, promoting a culture of high standards and collaboration.
• Provide input into client reports and status updates, ensuring accuracy and transparency in campaign progress.
• Conduct data checks and oversee dashboard reviews to track and optimise campaign performance.
• Train and oversee the (Senior) Campaign Manager on the profitability of creator programs to ensure campaigns meet or exceed GP.
• Train and oversee resources etc to protect and enhance project profitability.
• Proactively explores how influencer budgets and team resource/ project profitability tracking and implementation can be optimised for future campaigns.

Requirements

• 6+ years of experience in campaign or project management within an agency setting.
• Mandatory agency background with extensive experience in account management and Influencer Marketing.
• Strong project management experience with a proven ability to deliver successful campaigns.
• People management experience, with a demonstrated track record of mentoring and leading teams.
• Experience working with large conglomerate brands (e.g. Estee Lauder, L\'Oreal).
• Experience managing always-on clients, with a focus on consistent delivery and client satisfaction.

Benefits

• Private Medical Insurance
• Juno Wellbeing Credits
• Hybrid Working
• £200 Home Office Setup Budget
• Birthday Leave
• Learning & Development Budget
• Friday 2PM Finish