Call Center Marketing Agent

Myrtle Beach, SC (Unknown)

$15/hr – $16/hrEntry Level2+ years expFull time

Posted 2 days ago

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Job Summary

Own day-to-day marketing and service operations, resolve sales point discrepancies, assist in closing deals with prospects and owners, and support Global Exchange and Club/Lifestyles needs.

Manage day-to-day marketing, service delivery, and back-office duties
Coordinate support for Global Exchange, Club and Lifestyles Plus initiatives and owner appeasements
Maintain high-end customer service and ensure compliance with policies

Job Description

Responsibilities

Day to day marketing and services
Handles any points discrepancies for sales
Helps close deals with prospect or owner’s appeasements
Assistance with all Global Exchange needs
Assistance with all Club and Lifestyles Plus needs
Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
Assist with ordering supplies for call center
Monitor and respond to Social Media posts
All other duties as assigned
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Requirements

2+ years of Customer Service experience
Proficiency with Microsoft Office applications, High proficiency in MS Office
Previous experience as customer service, reservations, or travel agent (desired)
A strategic mindset to problem solve and craft win/win solutions
Experience working with Owners in a timeshare or call center atmosphere
Knowledge in Time Share Ware is a must
Strong analytic, problem-solving skills to pinpoint issues and identify solutions
Strong written and verbal communication skills
High end customer service skills
Travel experience

Capital Vacations

Capital Vacations has been an industry leader in resort management since 1979. With more than 40 years of experience with independent vacation ownership resorts, we provide full-service management solutions, deliver hospitality excellence, and support Associations' long-term financial stability.We’re passionate about vacations. Everything we do is designed to let you explore new places with the people you love... and make memories you’ll never forget. Carpe diem... year after year!

Founded in 1978

Myrtle Beach, South Carolina, USA

722 employees (55 in marketing)

www.capitalvacations.com