Responsibilities

• Lead site operations including product creation, merchandising, and ongoing UX improvements
• Oversee the product catalog and cross-functional PIM (Product Information Management) operations, ensuring accurate listings, strong presentation, and a well-organized store
• Determine marketing promotions and campaign priorities, partnering with the marketing team on execution
• Own vendor and partner relationships, working relationally with content producers to maintain and grow the product selection
• Lead and support a small team (1-2 people) responsible for product uploads, customer service, and platform tasks
• Provide technically informed customer support guidance, including questions related to digital file types, software compatibility, and church media workflows
• Collaborate with web development on site improvements, new features, and troubleshooting
• Partner with senior leadership to help define the future direction of the site and brand
• Monitor site performance and report on key metrics, flagging opportunities and issues to leadership
• Stay informed on eCommerce trends and developments in the church media space, bringing relevant ideas to the team

Requirements

• Experience in eCommerce or online marketplaces (Shopify experience strongly preferred)
• Strong organizational skills and attention to detail
• Comfortable managing multiple priorities and keeping projects on track
• A relational communicator who builds trust with vendors, partners, and teammates
• Self-motivated with a problem-solving mindset
• Strong familiarity with the faith-based community
• Comfortable working in a remote team environment
• Bachelor's degree or equivalent professional experience

Preferred

• Familiarity with church media, including worship backgrounds, mini movies, ProPresenter, and common digital asset formats
• Background in people management or leading small teams
• Technical knowledge of digital media file types and church presentation software
• Previous work in a faith-based or ministry-focused organization
• Experience with PIM systems or large product catalog management
• Experience with SQL, MySQL, or other database tools

Benefits

• Competitive pay structure based on experience.
• Health, dental, vision and life insurance
• 401k retirement plan
• Paid holidays and vacation time