Responsibilities

• As a Brand Ambassador on Dephy's Marketing team, you'll be the first point of contact for customers visiting our Burlington Mall location. You'll spark conversations, educate customers about the science behind the Sidekick ankle exoskeleton, and demonstrate how it supports natural movement. Through hands-on product demonstrations and exceptional customer service, you'll help customers experience the benefits of wearable robotics firsthand while representing the Dephy brand with enthusiasm and professionalism.
• Track customer interactions, product demonstrations, and customer feedback, and regularly report insights and trends to the Marketing team.

Requirements

• Be a good human - get along with the team, build strong working relationships, and execute on Dephy’s Values.
• Passion for health, fitness, human performance, or wearable technology.
• Background in kinesiology, exercise science, athletic training, physical therapy, personal training, group fitness instruction, or a related field is preferred.
• Knowledge of human movement and the gait cycle gained through fitness training, education, or related experience.
• Excellent communication and interpersonal skills with the ability to explain technical concepts in a clear, approachable way.
• Outgoing, confident, and comfortable initiating conversations with people from diverse backgrounds.
• Ability to conduct engaging product demonstrations and adapt presentations to different audiences.
• Comfortable learning and becoming an expert on innovative technology and sharing that knowledge with others.
• Self-motivated and able to work independently while representing the brand professionally.
• Comfortable standing, walking, bending, and interacting with customers for extended periods throughout the day.

Preferred

• Customer service, retail, hospitality, or sales experience with a focus on creating exceptional customer experiences.
• Support social media creation to enhance Dephy’s brand.