Responsibilities

• Cultivate key client accounts and senior-level relationships and ensure partners adopt account strategies and processes
• Act as the primary escalation point for critical client issues, ensuring efficient and effective resolution
• Identify opportunities for expansion of strategic scope, deeper integration with business priorities and operational improvement and efficiency to drive increased enterprise value
• Serve as the client's internal advocate
• Focus on big picture thinking, overall success of the account department and long-term planning of the account function
• Set vision, structure, and performance standards for the account services team
• Challenge stakeholder thinking and shape leadership decisions when advising on brand and marketing direction
• Develop and implement overarching client relationship and retention strategies
• Contribute to strategic planning partnership and organizational impact beyond the creative services team
• Lead, mentor and develop account services team, handling recruitment, onboarding and training

Requirements

• Bachelor’s degree
• 10+ years’ experience in a strategic account or project role for a creative or marketing department in a corporation or agency
• 5+ years of management and mentoring experience
• Experience with large, matrixed organizations, enterprise stakeholders and complex portfolios
• Project management platform experience
• Comfortably partner and communicate with executive leadership, peers, and team members to easily build and cultivate relationships
• Manage ambiguity and change with patience and grace
• Are an expansive and critical thinker with proven problem-solving skills
• Effectively manage multiple projects and tasks of varying complexity and urgency
• Meet deadlines and work well under pressure

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts