Responsibilities

• Own day-to-day writing of community engagements on select social channels for a large tech client
• Be the eyes and ears for the brand, providing insights into what their community is talking about
• Monitor for real time crises, and agile opportunities
• Keep a pulse on platform best practices and breakthrough moments in community management
• Gather insights and observations from event chatter to inform key stakeholders (alongside analytics team)
• Develop industry POVs for the latest changes in the world of social media community management
• Maintain resources like playbooks and response matrices for up-to-date best practices
• Writing quick, fun, and engaging social responses for real-time engagements with fans throughout the day
• Managing multiple social channels for one client, including continuous monitoring to ensure clients are briefed on all pertinent social conversations and crisis moments
• Daily native scrolling, monitoring, and pitching for in-real-time proactive engagements, UGC opportunities, and agile content moments

Requirements

• A four-year degree
• 1-3 years of experience in copywriting, copy-editing, creative writing, or related experience (social media marketing experience a plus!); please provide portfolio should you have one
• Working knowledge of social platforms (Facebook, X, Instagram, LinkedIn, TikTok, etc.) and their respective ad manager tools
• Preferred, but not necessary experience using a social monitoring tool for community engagement and analytics (notably Sprout and Synthesio)

Preferred

• Love writing for social with a passion for building communities
• Are highly organized with an extreme attention to detail
• Are flexible and ready to jump in where needed
• Demonstrate grit and ownership
• Exude positivity
• Aren’t afraid to share your ideas and communicate
• Meet problems head-on and view them as opportunities

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• parential and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off