Responsibilities

• Meet or exceed sales goals by developing, maintaining and expanding referrals for current accounts and/or new logo prospects assigned with facilities.
• Maintaining intercompany referrals and communications within the enterprise to assure team collaborations within Paradigm.
• Meet or exceed other performance goals per manager’s plan or personal goal plan.
• Build a pipeline for new logo and existing client opportunities capable of meeting or exceeding sales goals. VP of Sales and Director of Provider Marketing will help identify the pipeline expectations for your position.
• Identify and engage qualified provider opportunities to directly impact Care at Home services including PAC, HH, DME, O&P and Mods.
• Balance their efforts between managing existing relationships as well as pursuing new opportunities.
• Input all sales and account information into Salesforce (or similar company sponsored CRM program) on a weekly basis to provide detailed information for personal success, manager knowledge, and knowledge that will be shared across Paradigm business units.
• Assist the Senior Director, Post Acute Care Services with any stewardships with key Providers as needed.
• Conduct strategy sessions ahead of key account or new logo opportunities with VP of Sales, and any other key stakeholders that may be helpful in closing the sale.
• Map and understand customer organizational dynamics and adjust sales strategy to maximize effectiveness.

Requirements

• Bachelor’s degree from an accredited educational institution in a relevant field.
• Two to four years’ customer service/account management or outside sales experience at a minimum. Two years related experience in insurance or a health care environment.
• Strong working knowledge of the workers compensation industry. Workers’ compensation claims experience highly desirable.
• Communication: Superior oral and written communication skills and phone presence. Ability to read and comprehend instructions, correspondence, memos, and medical/patient reports. Ability to write clear and persuasive correspondence and memos. Ability to present both virtually and in-person as needed.
• Reasoning Ability: Excellent analytical skills – demonstrated ability to independently identify, define, and resolve problems, ability to collect data, establish facts, and draw valid conclusions; ability to interpret a variety of instructions and deal with abstract and concrete variables; demonstrated ability to analyze difficult situations, problems, and data; ability to use good judgment and decision making skills; ability to anticipate customer needs and reactions.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• High level of professionalism, discretion, and confidentiality.
• Proficiency in Microsoft Office Suite and remote collaboration tools.
• Strong problem-solving and decision-making abilities.
• Exercise sound judgment and escalate concerns appropriately

Benefits

• Health and wellness – We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time – We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.