Responsibilities

• Serve as the single point of accountability for Content Hub and DPP delivery at the Agile team level
• Enable consistent, scalable, and efficient content delivery aligned with the OMM model
• Drive improvements in speed to market, content quality, and customer engagement
• Partner closely with Hub Service Leadership on priorities and service model evolution
• Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing
• Ensure seamless handoffs across internal teams and external partners
• Enforce adherence to standards, governance, and quality expectations within the Content Hub
• Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies
• Partner with Content Hub and DPP Product Owners to identify risks, drive service enhancements, and highlight wins
• Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency

Requirements

• Minimum of 8 years of experience in marketing operations, content operations, digital production, or related fields
• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
• Experience working in Agile or sprint-based marketing environments
• Demonstrated ability to lead cross-functional teams and manage complex delivery models
• Experience working with agencies and external partners
• Strong project management skills, including development of comprehensive project plans
• Strong understanding of end-to-end content development and digital production workflows
• Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels
• Strong problem-solving skills
• Experience leading change management efforts, including driving adoption and minimizing disruption

Preferred

• Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem

Benefits

• We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.