Responsibilities

• Lead, coach, and develop a team of Strategic and Execution Leads, creating a culture of accountability, collaboration, and continuous improvement.
• Serve as the primary escalation point for complex supplier, seller, operational, and team-related issues.
• Maintain ownership of a strategic portfolio of supplier relationships while serving as a trusted advisor to internal and external stakeholders.
• Partner with Sales leadership to develop account strategies, prioritize resources, and ensure consistent support across the organization.
• Drive strategic planning, business reviews, and growth initiatives across assigned accounts.
• Establish and reinforce best practices, operational processes, and quality standards across the Account Management team.
• Balance leadership responsibilities with active involvement in strategic accounts, serving as both a leader and hands-on contributor.
• Collaborate across Analytics, Activation, Planning, Finance, and Operations teams to solve complex business challenges and improve operational efficiency.
• Monitor account health, team capacity, workload distribution, and overall business performance, making recommendations to optimize support models.
• Support hiring, onboarding, coaching, performance management, and career development for team members.

Requirements

• Bachelor's degree in Marketing, Business, Communications, Analytics, or a related field preferred.
• 8+ years of digital performance marketing experience in eCommerce, retail media, search, programmatic, or a related field.
• 3+ years of people leadership experience, including coaching, mentoring, and developing high-performing teams.
• Proven experience managing strategic client or supplier relationships and leading executive-level business discussions.
• Strong business acumen with the ability to balance strategic thinking and day-to-day operational execution.
• Demonstrated ability to lead through change while managing multiple competing priorities and stakeholders.
• Experience building cross-functional partnerships and driving alignment across Sales, Analytics, Activation, and Operations teams.
• Excellent communication, presentation, and executive presence.
• Proven ability to identify business opportunities, solve complex problems, and develop scalable solutions.
• Experience managing organizational priorities, resource planning, and team workload.

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.