Responsibilities

• Assist the Marketing management team with daily operations, including managing guest contacts, bookings, staff assignments, and scheduling.
• Support the team in achieving budget goals and regional/corporate objectives, ensuring timely delivery of targets.
• Coach and mentor marketing representatives and guest ambassadors, providing performance feedback and documentation.
• Recruit, interview, and train new team members, ensuring a strong and diverse talent pool.
• Partner with the Marketing Manager to provide coaching and performance reviews to team members, ensuring high standards are met.
• Cover shifts for absent team members, engaging with guests, booking tours, and selling packages.
• Complete additional tasks and duties as assigned by management, demonstrating flexibility and adaptability.
• Collaborate with the marketing team to develop and implement innovative strategies to enhance the guest experience.
• Stay updated with industry trends and best practices in marketing and hospitality to drive continuous improvement.

Requirements

• High School Diploma or GED is required.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
• Minimum 2 years of Marketing or Sales experience is preferred.
• Minimum 6 months of people management experience in a Sales and Marketing environment is necessary.
• Timeshare/Vacation Ownership experience is required.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong leadership and coaching abilities, with a track record of developing high-performing teams.
• Proficiency in Microsoft Office and relevant marketing software.
• Analytical skills and the ability to interpret data to drive decision-making.
• A positive and customer-centric attitude, with a passion for delivering exceptional guest experiences.

Preferred

• 2+ years of people management experience and/or experience developing a team in a sales or marketing environment.
• Timeshare marketing experience with Hilton Grand Vacations.
• Ability to speak, read and write in Spanish.
• BA/BS/Bachelor's Degree.

Benefits

• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers rooms for as low as $40/night and 50% off at participating hotel-operated restaurants.