Responsibilities

• Provide exemplary customer service to internal and external constituencies.
• Assist with the following: directing the marketing efforts for select assigned sports, serving as the primary contact.
• In-game experience and fan engagement at home sporting and special events.
• Post-game survey research and analyzing data to improve fan experience at events.
• Development and implementation of creative and innovative fan engagement ideas for assigned sports.
• Overseeing marketing of all event promotion and general engagement to student body.
• Manage the Sabre Rewards system and be the liaison to the ticket office to the SHOTS account process.
• Manage student relations with on-Grounds athletics groups like Hoo Crew, Student Council Athletic Affairs, Greek Life, Residence Life and Dining, Rec Sports, Student Affairs, Army, Navy, Air Force ROTCs, and Office of Engagement.
• Perform other duties as assigned.

Requirements

• Education: BachelorBachelor's degree required.
• Experience: 1+ year relevant experience required.
• Licensure: None.
• Knowledge/Skills/Abilities: Familiarity with NCAA rules and regulations.
• Knowledge/Skills/Abilities: Effective communication in speaking and in writing.
• Knowledge/Skills/Abilities: Ability to solicit and analyze customer feedback through surveys and focus groups.
• Knowledge/Skills/Abilities: Ability to present a professional demeanor while delivering a high level of internal and external customer service.
• Knowledge/Skills/Abilities: Ability to write proposals and scripts and the ability to describe ideas, and/or plans clearly and effectively in written format.
• Knowledge/Skills/Abilities: Ability to work in a fast-paced game day environment while managing game day production constituents.
• Knowledge/Skills/Abilities: Ability to communicate clearly and to convey thoughts, ideas and plans clearly to coaches, administrators, and other athletics staff members.

Benefits

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
• Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs available immediately
• Retirement benefits
• Tuition and professional development benefits after the first six months of employment
• Employee wellness program featuring activities to earn up to $500/year.