Assistant Community Manager at RPM Living | Raleigh, NC

RPM Living

Assistant Community Manager

Raleigh, NC (On-site)

Salary Not AvailableEntry Level1+ years expFull time

Posted 1 month ago

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Job Summary

Own on site property operations from lead qualification through move out, with a focus on occupancy, lease performance, and resident satisfaction.

Prospect to lease: qualify, process applications and approvals, and close on unit showings
Tenant lifecycle ownership: renewals, move‑outs, and collections to protect revenue
Operations & outreach: market research, social presence, and responsive service to drive occupancy and retention

Job Description

Responsibilities

Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

RPM Living

3.8 Glassdoor

RPM Living is a full-service multifamily management, investment and development company offering an innovative and personalized approach to real estate services. RPM is ranked #3 on the NMHC Top 50 Largest Apartment Manager list with more than 225,000 units under management. Founded by CEO Jason Berkowitz in 2002, the firm has grown to include 4,600 associates working in 47 markets, all of whom share a passion for enhancing clients’ investments through customized solutions and exceptional resident-centric service. RPM is headquartered in Austin, Texas, with additional regional offices in Atlanta, Dallas, Denver, Charleston, Chicago, Houston, Las Vegas, Nashville, Palm Beach, Phoenix, San Antonio, San Diego and Tampa. To learn more, visit RPMLiving.com.

Founded in 2002

Austin, Texas, US

2.8K employees (726 in marketing)

www.rpmliving.com

69% recommend to a friend

83% CEO approval