Responsibilities

• Maintain good current and prospective resident relations.
• Address the concerns of current and prospective residents in a friendly and professional manner.
• Ensuring the standards of Servant Leadership are followed by other staff members when engaging prospective and current residents.
• Models effective sales techniques on a daily basis while performing marketing and leasing functions to maintain budgeted or greater occupancy for the property.
• Processes new tenant and waitlist applications.
• Monitor and capture renewals and recertification. Distribute and follow-up on all renewal and recertification notices and processes.
• Leads rent collection efforts, specifically with delinquent residents. This may involve lease termination and legal action if necessary.
• Assist in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community.
• Help maintain the accuracy of resident ledgers and files while keeping in compliance with the Affordable Housing program.
• Inspects apartments during move-in and move outs, walking apartments and the community as needed.