Responsibilities

• - 45% - Application Administration
• - Problem Solving and Process Optimization: Employ problem-solving skills to identify, document, and evaluate requirements, perform gap analysis evaluate requirements, create technical training, design documents, and implement solutions that enhance operational efficiency.
• - Apply technical knowledge of the application/platform to analyze usage, functionality, and fit with strategic need, and lead troubleshooting and operational support.
• - System Management and Oversight: Manage system administration duties, ensuring the smooth operation and performance of organizational systems.
• - Ensure stability and scalability of the application platform and data objects by regularly applying system updates ensuring operational uptime in alignment with SLAs, conducting system and data audits, enforcing security and governance policies, administering application security and governance policies, administering application security and user access, managing the user access and backup and refresh cycle, and overseeing the flow of data into and out of the application.
• - Data Management: Assist in maintaining data integrity by performing data imports, data cleansing, and data quality checks.
• - Ensure data is accurate and up to date.
• - Configuration and Customization: Is responsible for the configurations and customizations of the application by creating and modifying fields, page layouts, record types, and workflows to meet business requirements focusing on innovative approaches to meet key business needs and opportunities.
• - Ensure data compliance with university data security standards, policies, guidelines, and procedures.
• - Integration: Collaborate on the data mapping and integration of the application with other business systems and applications.

Requirements

• Bachelor's Degree or Equivalent Experience
• 3 years
• In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education.
• Skills & Abilities:
• - Proficiency in administering CRM solutions, including system configuration, user management, security settings, and ongoing maintenance.
• - Strong analytical and problem-solving skills, with the ability to gather requirements, perform gap analysis, and translate business needs into effective technical solutions.
• - Demonstrated ability to manage system security, user access, profiles, roles, permissions, and governance policies while maintaining data privacy and confidentiality.
• - Experience maintaining data integrity through data imports, data cleansing, auditing, and quality assurance practices.
• - Ability to support system integrations, including collaborating with developers on data mapping, issue resolution, and maintenance of data flows between applications.
• - Experience providing application support, including troubleshooting, responding to user inquiries, and delivering training and guidance.

Preferred

• Direct experience with Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CRM Analytics, or Data Cloud.
• Experience designing and implementing scalable, best practice CRM solutions in a complex or enterprise environment.
• Experience supporting CRM solutions in a higher education environment or similarly complex, multi stakeholder organization.
• Familiarity with change management principles, including assessing impacts, supporting adoption, and communicating system enhancements.
• Experience developing reports, dashboards, and data-driven insights to support leadership decision making.
• Ability to contribute to application roadmaps, continuous service improvement initiatives, and long term platform strategy.
• Experience creating and maintaining clear technical documentation, training materials, and process guides.
• Demonstrated ability to stay current with industry trends, platform releases, and emerging technologies related to CRM systems.