Responsibilities

• Design, build, and deploy AI agents, automations, and multi-step workflows that improve efficiency, quality, and scalability.
• Gather business and operational requirements from client services teams and clients, translating them into technical requirements for AI agents, automations, and workflow solutions.
• Extract subject matter expertise from leadership and functional teams and convert it into technical specifications, workflow logic, prompts, knowledge structures, and agent requirements.
• Translate business requirements into technical workflows, including inputs, outputs, logic, review steps, and success criteria.
• Develop reusable templates, prompt frameworks, documentation, and operating procedures for SEO, media, analytics, and internal operations.
• Partner with SEO, GEO, content, media, analytics, and leadership teams to identify opportunities for automation and workflow improvement.
• Build reporting, research, monitoring, and insight-generation systems that support client delivery and internal decision-making.
• Evaluate emerging AI tools and platforms, rapidly prototype new capabilities, and recommend practical applications for agency use.
• Establish QA, governance, approval, and testing processes to ensure AI-enabled outputs are accurate, consistent, and reliable.
• Support adoption of AI-enabled workflows through training, documentation, and ongoing optimization.

Requirements

• 3+ years building AI workflows, automation systems, software products, internal tools, operational systems, or similar solutions.
• Experience designing complex workflows, multi-step processes, or agentic systems.
• Experience translating business needs into structured technical solutions.
• Strong systems thinking, analytical, and problem-solving skills.
• Experience with AI tools, LLMs, prompt engineering, agent frameworks, or workflow automation platforms.
• Ability to document processes, train users, and support adoption of new tools and workflows.
• Excellent written and verbal communication skills.
• Experience with SEO, GEO, AI search, media, analytics, APIs, integrations, or marketing technology is preferred.
• Prior agency experience is a plus.

Preferred

• Prior agency experience is a plus.

Benefits

• bonuses
• health insurance
• life insurance
• 401(k)
• vacation/sick time
• hybrid work environment